Privacy Policy bbetpawa — Your Data, Our Responsibility

Bbetpawa ("we", "our platform") operates a website and mobile app providing online betting and casino services to users in Malaysia. We understand that your privacy is a serious matter, and we are committed to protecting the personal information you share with us responsibly.

This Privacy Policy clearly outlines:

• The types of personal data we collect from you.
• The purpose for which that data is collected and used.
• The parties that may receive your data and under what circumstances.
• The security measures we take to protect your data.
• Your rights as the owner of your personal data.

This policy applies to all bbetpawa platform users, including website visitors, registered members, and mobile app users. If you have any questions about how we handle your data, our support team is available 24/7.

Bbetpawa collects your personal data through several different channels. Below is a summary of the types of data we collect and the purposes for doing so:

Bbetpawa uses your personal data for legitimate and transparent purposes. Below is a complete list of how your data is used:

• Account Management: Creating, verifying and managing your user account on our platform.
• Service Provision: Enables you to access all games, betting and features on the bbetpawa platform.
• Transaction Processing: Managing deposits, withdrawals and all financial activity in your account.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering and unauthorised use of the platform.
• Customer Support: Responding to your enquiries, complaints and support requests.
• Legal Compliance: Meeting applicable legal, regulatory and compliance obligations.
• Platform Improvements: Analysing usage patterns to improve user experience and platform features.
• Marketing Communications: Sending promotions, offers and updates — only where you have given your consent.

Bbetpawa does not sell your personal data. We only share data in the following limited circumstances:

• Service Providers: Technology partners such as game developers, payment processors, and cloud infrastructure providers that help us operate the platform. All parties are bound by strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or direction from a competent authority to disclose certain information.
• Fraud Prevention: With fraud prevention bodies and law enforcement agencies in cases involving suspected illegal activity.
• Business Transfers: In the event of a business merger or acquisition, user data may be transferred to the new entity, subject to an equivalent or stricter privacy policy.

Protecting your data is a top technical priority at bbetpawa. Our security infrastructure incorporates multiple layers of protection:

• 256-bit SSL/TLS Encryption for all data communications between your device and our servers.
• Encrypted data storage — all sensitive data is stored in encrypted format within a secure database.
• Two-Factor Authentication (2FA) available for all accounts as an added layer of security.
• 24/7 threat monitoring by our dedicated cybersecurity team.
• Regular penetration testing by an independent security firm to identify and address any vulnerabilities.
• Internal access controls strict controls ensure only authorised personnel can access user data.

While we take all reasonable precautions, no digital system is 100% breach-proof. In the event of a data breach affecting your information, we will notify you within the timeframe required by applicable law.

Bbetpawa uses cookies and similar tracking technologies to enhance your experience on our platform. There are several types of cookies we use:

• Essential Cookies: Required for core platform functionality such as maintaining your login session. These cookies cannot be disabled.
• Performance Cookies: Collects information about how you use the platform to help us improve the user experience. All data is collected anonymously.
• Functional Cookies: Saving your preferences such as language settings and display theme for future visits.
• Analytics Cookies: Helps us understand overall traffic patterns and user behaviour for continuous improvement.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of the bbetpawa platform.

Bbetpawa retains your personal data for as long as your account is active and for the period necessary to fulfil the purposes stated in this policy. Specifically:

• Active Account Data: Retained for as long as your account is active on the bbetpawa platform.
• Transaction Data: Retained for a minimum of 7 years after the transaction date to meet legal compliance and financial audit requirements.
• KYC Data: Retained for a minimum of 5 years after the business relationship ends, in line with applicable AML regulations.
• Communication Logs: Retained for 3 years for support and reference purposes.
• After Account Closure: Certain data is securely deleted once the legally required retention period has ended.

As a bbetpawa user, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the bbetpawa support team via 24/7 live chat or our support email. We will respond to your request within 30 business days.

As a responsibly operated platform, bbetpawa is required to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. This means:

• You may be required to submit identity documents such as a national ID or passport to verify your identity.
• Proof of residence such as a utility bill or bank statement may be required to verify your address.
• For withdrawals exceeding a certain threshold, verification of the source of funds may be required.
• All submitted documents are stored securely and used solely for compliance purposes.

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 on the bbetpawa platform for immediate responses.
• Support Email: [email protected] (response within 1 to 3 business days).
• FAQ Page: Visit FAQ page for answers to frequently asked questions.

We also encourage you to read Terms and Conditions and page Responsible Gaming for a full overview of how the bbetpawa platform operates and protects user interests.